Trucks Roadside Assistance
Isuzu Roadside Assistance lets you travel with complete peace of mind knowing your own personal is a mere phone call away.
In the event of an unfortunate vehicle breakdown, we will be dedicated to assisting you and your valued passengers to your destination as quickly, safely and hassle-free as possible. Please note that this service is only supported in South Africa, Namibia, lesotho and Swaziland.
HOW TO REQUEST ROADSIDE ASSISTANCE
To get help when you are on the road, simply call our dedicated Roadside Assistance customer call centre and we will rush to your aid. Isuzu Roadside Assistance lets you travel with complete peace of mind. A stress-free motoring experience like having one’s own personal assistant, a mere phone call away on:
To make the process as efficient as possible and for the best support, it is helpful to have the following information ready when calling:
- Your name and contact phone number
- Specific location of the vehicle, along with the nearest landmark
- Vehicle Model, colour and registration plate number
- Vehicle Identification Number (VIN) (on license disc and bottom left corner of windscreen)
- Latest Mileage
- Brief description of the problem with vehicle
TRUCK ROADSIDE ASSISTANCE
Roadside assistance is a necessity. Isuzu Trucks offers you this personalized service offering 24 hours and 365 days via our Customer Support Center. Roadside Assistance is available on all vehicles. We will arrange either a technician to repair your vehicle on the side of the road or a tow operator to take your vehicle to the nearest dealership to be repaired.
To ensure that your vehicle is back on the road as quickly and efficiently as possible, we conduct a conference call with your driver or fleet manager and the nearest dealers’s technician and our call centre agent. Once the decision has been made, our agent will follow your case until it has been resolved to your satisfaction.
If your vehicle is within warranty, you will receive this service free of charge.
Customer concerns are taken seriously and our Customer Support Center strives to resolve the situation to everyone’s satisfaction. All calls are recorded for quality-control purposes. Whether your call is related to an unresolved issue or query about our latest product or the location of our nearest dealership, we will give you the same attention.
Please call our toll free number 08600 ISUZU or for more information.